FAQ

At Le Petit Society, our goal is to bring affordable style to Asia Pacific and to give parents a choice of quality products at reasonable prices. Le Petit Society products are designed with children in mind and our designs draw inspirations from Europe and Asia, two of the most culturally diverse continents in the world. The Le Petit Society brand icon is made up of “x” and “o” s signifying hugs and kisses - gestures of love. Read more about our story here.
Yes, we ship to most countries internationally. You may find information on the countries we ship to under Shipping & Delivery.
Yes. Free shipping is automatically applied when your order total in your shopping bag exceeds SGD100 / HKD600 (Hong Kong)/ USD80 (International). The countries we ship to in Asia are: Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. For orders less than SGD100 / HKD600/ USD80, a flat fee shipping & handling charge of SGD5.50 / HKD 40 / USD4.00 is applicable.
Orders within Asia with free shipping should be delivered within 7-14 days. Orders for international customers with standard shipping should be delivered in 7-21 days. For customers who pay for express shipping, the estimated order delivery can be within 2-4 days depending on the destination. You can confirm the number of working days required for your particular order destination under Shipping & Delivery. * Please note that delivery times may be extended during certain peak holiday seasons (eg. Christmas etc) in the year.
Yes. At Checkout, you have a choice of shipping options shown to you for your particular order destination and you can select the express delivery option to have your order reach you/or your intended recipient sooner.
When shopping on www.lepetitsociety.com, click on the navigation tabs on the left menu panel (i.e. Boy, Girl, Baby Boy, Baby Girl, Bags & Shoes) to view our collection. Select from the dropdown list of products, then click on any product image for more information and to check stock availability for the size you are looking for. From there, you can add the product to your shopping bag or return to the online collection. At any point, to go back to the homepage you can click on the logo on the top left. To complete your order, click 'shopping bag' displayed on the top right corner of the page, and follow the simple instructions on screen. If you are a new customer, you would need to register an account before you can proceed to payment.
Protecting our customers is one of our top priorities. As such, we choose to work with PayPal which delivers one of the most secured online payment platforms in the world. Once you have confirmed all purchase details on our "checkout" pages, you will be directed to PayPal's SSL-secured site for payment. If you do not have a PayPal account, you can opt to "Pay as Guest" and proceed to enter your credit card details. Otherwise you can create a PayPal account. The registration process is quick and easy. PayPal allows you to pay for purchases via your credit or debit card. A confirmation email will be sent to you once you have made the payment.
We are currently aware of this issue and unfortunately Paypal has a security feature which blocks such payments. Please note that PayPal requires that the delivery address that you input at their payment page is the same as your credit card billing address. If you are sending a gift to a country other than your country of residence, please note that the correct delivery address will be captured by our system as long as it is filled in correctly at our checkout page. At PayPal's payment page, please fill in your own address as the delivery address to avoid payment issues. Alternatively, we are still able to help you to complete your purchase by sending you a secured payment link if you drop us a message to let us know using our Contact Form
Our clothes run true to size although every child is different. A great way to estimate what size to order is by referring to our Size Guide.
We generally do not reorder items once they sell out. If we do have any backorders coming in for an item, it will be specified in the item description. If you have further queries, please email us at hello@lepetitsociety.com and we will be happy to help.

If you are buying a gift, we recommend that you choose our gift wrapping option on check out. More information on our gift boxes may be found under Gift Wrapping.

Unfortunately we do not ship to multiple addresses for an order, so if you would like to ship your gifts to various locations, please purchase each gift as a separate transaction.

If you would like to give a personalised electronic gift voucher to a friend, please email us at hello@lepetitsociety.com.

At Le Petit Society, we work fast to ensure that all orders are processed and shipped out in a timely manner. Our systems are fully automated so that once an order is received, it is sent to our warehouse to be packed and shipped. Therefore, we are usually not able to accept changes or cancellations of orders. If you have any queries, please email us at hello@lepetitsociety.com and we will address your queries promptly.
Yes, please refer to our Exchange Policy.
If your package has not been received more than 7 working days after our estimated delivery times for your destination, please get in touch with us specifying your order number here and we will help you check on the package status. Please do note that delivery time may vary depending on the country where the goods are shipped to. You may check our estimated delivery time under Shipping & Delivery.
We strongly recommend following the washing instructions on the care labels of our clothing. Many of our clothes are 100% cotton, which we suggest washing in cold water with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk.
Simply click on "Register" on the top right corner of the page and follow the instructions to input your email address. To unsubscribe from our newsletter mailing list via the website, please Log In to your account and uncheck the box under "Newsletter Subscriptions". 
Please email us at hello@lepetitsociety.com or use our Contact Form. We will do our best to reply to your query within 24 hours. Have a nice day!